Privacy Policy

Privacy Policy – ELV Systems

We respect your privacy and are committed to protecting your personal information.

What we collect
We may collect your name, email address, phone number, and system-related information (such as Victron VRM details) when you make a booking or contact us.

How we use your information
Your information is used to:

• Provide remote diagnostics and support services

• Communicate regarding bookings and support sessions

• Maintain service records for future reference

Data retention
Customer information may be retained for accounting, warranty, and service history purposes in accordance with Australian business requirements.

Third parties
We may use trusted third-party platforms (such as Shopify and booking/payment providers) to process bookings and payments. These services handle your data in accordance with their own privacy policies.

Data security
We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Contact
If you have any questions about this policy, please contact us at:
admin@elvsystems.com.au